This Refund Policy explains how refunds work for Winji Commerce subscriptions.
Refund Policy
This Refund Policy explains how refunds work for Winji Commerce subscriptions. This policy complies with applicable consumer protection laws and our payment processor's requirements.
1. CANCELLATION AND REFUND POLICY
1.1 How to Cancel
You may cancel your subscription at any time by:
Accessing your account
Navigating to Settings
Selecting Delete Account and confirming your decision
Contacting us at support@winjicommerce.com
Important: Cancellation will stop future billing but does not automatically entitle you to a refund for the current billing period.
1.2 Refund Window and Eligibility
Standard Refund Period: You may request a refund within 14 days of your initial subscription purchase.
Refund requests must be submitted in writing to support@winjicommerce.com within this 14-day window
Refunds will be processed to the original payment method used for the purchase
Refund processing may take 5–10 business days to appear in your account
After the 14-day period: All fees paid are non-refundable. We do not issue refunds for unused portions of a subscription period after this window has closed.
1.3 How Refunds Work
If you request a refund within the 14-day period:
Your subscription will be cancelled immediately
You will receive a full refund of the most recent payment
Access to the Service will terminate upon refund processing
If you cancel after the 14-day period:
You will continue to have access to the Service until the end of your current billing cycle
Your access will terminate at the end of the current billing period
No partial refunds will be provided for the remaining time in your billing cycle
1.4 Why We Have a Limited Refund Window
Our Service involves significant upfront work to build your custom store. Additionally, you receive full access to the platform immediately upon subscription. Therefore:
Refunds are only available within the first 14 days of purchase
Canceling after 14 days simply stops future automatic renewals
You are only billed for the current period you have already used
1.5 Consumer Rights (UK and EU)
If you are a consumer in the UK or European Union, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 and applicable EU directives.
You retain this right — we do not require you to waive it. You may request a refund within 14 days of purchase for any reason.
However, if you explicitly consent to immediate access to the Service and acknowledge that the service begins immediately, the cooling-off period may be shortened. In all cases, you retain the right to cancel and receive a refund within the initial 14-day period.
1.6 Renewal Payments
Renewal payments are non-refundable unless required by applicable law
You will receive a reminder before any renewal charge is processed
We recommend reviewing your subscription before the renewal date
1.7 Trial Conversions
If you have used a free trial period:
You are eligible for a refund within 14 days of the first paid charge
The trial period provided sufficient opportunity to evaluate the Service, so refund requests after 14 days from the first payment will not be honored
1.8 Non-Refundable Items
The following are explicitly non-refundable:
Refund requests submitted after the 14-day window has closed
Subscription renewals (unless required by law)
Partial month or partial billing period charges
Any add-on services or one-time fees
Accounts terminated for Terms of Service violations
1.9 How to Request a Refund
To request a refund, please:
Email us at support@winjicommerce.com within 14 days of your purchase
Include your account email, subscription details, and reason for the refund request
We will respond within 3–5 business days
If approved, your refund will be processed within 5–10 business days
1.10 Disputes and Chargebacks
If you believe a charge is incorrect, please contact us before filing a dispute or chargeback. We are committed to resolving issues directly and promptly.